Microsoft Dynamics AX customization
Success Stories

New Innovations for Dynamics 365 that will transform your business

Microsoft has released wave 1 plans for Microsoft Dynamics AX and the power platform. It includes a compilation of enhanced features and capabilities that will be up for release in April 2021 and September 2021. The new release includes a plethora of new features and enhancements to empower digital transformation.

2021 release wave 1-Main highlights of Microsoft Dynamics 365

The new release wave 1 includes enhanced innovations across several areas of Microsoft Dynamics 365 applications, consisting of Marketing, Sales, Customer Service, Finance, Supply Chain Management, Human Resources, Business central, and customer’s voice. 


Dynamics 365 Marketing focuses on providing deeper personalization and increased channels to expand your customer reach with the right message and analytics dashboard to achieve your desired goals.


Microsoft Dynamics 365 sales offer new features to increase productivity for sellers and improve access to insights for better decision making. 

Customer Service

 Dynamics 365 customer service features focus on providing an all-in-one contact center via omnichannel routing across several channels. The contact center integrates the chat solution and first-party voice to improve customer experience.

Field Service

Dynamics 365 field service provides comprehensive services to the customers that provide self-scheduling and allows them to rate technicians. Moreover, it also offers comprehensive customer engagement capabilities and resourcing options.


Dynamics 365 AX focuses on making the customer’s experience on machine learning when they are predicted to pay, view the budget, and view the cash flow position. It offers automation based on predictive outcomes. 

Supply Chain Management

Dynamics 365 Supply chain Management offers a real-time view across different areas such as finance, manufacturing, supply chain, inventory, and transportation Management. Further, advanced predictive analytics and power platform tie-ins will result in automation of assets management.

Project Operations

Dynamics Project operations provide new experiences regarding the forecast, use, and invoice non-stocked materials. Customers will be able to set contractual commitments.

Dynamics 365 Guides

It focuses on intelligent workflows. By using the information captured with HoloLens and AI innovations, users can easily and quickly confirm their results.

 Human Resources

Dynamics 365 Human resources continue to widen the spectrum of human management via integration. It focuses on expanding the employee experience.


Dynamics 365 commerce brings a single commerce solution comprising unified merchandising and site management capabilities. Additionally, it also widens the integration with bing for the product search to unite the pre and post-purchase scenarios.

Fraud Protection

Dynamics 365 Fraud protection includes behavioral and mobile fingerprinting features to enhance the efficiency and accuracy of fraud management rules. 

Business Central 

Dynamics 365 Business central delivers innovative features that simplify and improves the process of administering tenants, managing licenses and permissions.

Customer Service

Dynamics 365 customer services widen the feedback collection capabilities with prefilled answers, drill-down question type, and personalized survey headers. It also includes features that enhance the survey response rate. Through pause and resume features, users can fill and complete surveys on different devices. The recipients who haven’t filled out the survey will get automated reminders. It makes it easier to construct a follow-up action workflow.

Customer insights

 Dynamics 365 audience insight capabilities allow businesses to understand their customer data better and use it for intelligent workflows and actions. Features have been enhanced, such as customized and extended capabilities related to customer view, more connectors related to data ingestion, better control features related to AI-based unification, and capabilities to drive personalized engagements.

Engagement insights

Engagement insight capabilities provide multi-channel analytics and allow the organizations to get a better idea of how the customers are using their products or services. 

Industry accelerators 

 The accelerators expand the common data model so that new entities can be added to support the data schema.

The new additions and features will enhance the user experience. Are you interested to roll-out the new Microsoft Dynamics updates to enjoy increased features and benefits? Dream Dynamics will help you drive benefits through our services. For more updates, stay tuned!


There are a few ways you can get in touch with us to take that next step. We can’t wait to show you how a single platform can help you grow your business into new product lines, channels, and global markets.


Enjoy this blog? Please spread the word :)